FAQ

We specialise in the MedTech and healthcare sectors, providing niche expertise. Our streamlined processes accelerate the journey from research to market launch.

While we have a strong presence in the Singaporean market, we operate globally and serve clients in various regions around the world.

We provide a wide range of digital solutions, including online hosting and cloud services, network access storage (NAS) for efficient data storage, Internet of Things (IoT) for seamless device connectivity and management, custom application development, and advanced machine learning and deep learning services for innovative business intelligence and automation.

Yes, we assist with business grants in Singapore such as government grants and Enterprise Development Grants (EDG).

We welcome collaboration with clinicians, researchers, institutions, professors, and anyone passionate about advancing medical innovation and improving patient care. Our goal is to build impactful partnerships with medical professionals and healthcare organizations, working together to create better healthcare solutions for all.

We ensure the robustness of our technology solutions through extensive testing during the development stages, including end-to-end and unit testing. We also implement a well-developed Continuous Integration and Continuous Deployment (CI/CD) strategy to maintain high-quality standards. Additionally, our solutions are designed with scalability in mind, ensuring they can grow with your needs.

Yes, we offer comprehensive support for clinical trials. We conduct thorough User Acceptance Testing (UAT) before handing over the product to ensure it meets all requirements. This rigorous testing helps ensure success during clinical trials, and we provide ongoing support throughout the process.

We assist in the management of clinical regulations and standards, as well as the preparation of devices for industry launches including FDA, EU, and HSA. This includes meeting the criteria for part-specific standards such as electronics certification for the EU.

Each project typically takes 3-6 months to complete, though some smaller tasks may only require 1 month. Following this initial period, a retainership is often established for active maintenance, updates to content, and marketing. This retainership ensures ongoing monitoring and support. \nThe timeline for both the initial project and the subsequent maintenance is carefully planned to optimise efficiency and effectiveness.

We ensure confidentiality and data security by encrypting all data during the development stage. Additionally, we conduct thorough testing during the user acceptance test (UAT) to uphold industry standards. We adhere to PDPA guidelines to protect client data and ensure compliance with privacy regulations.

Yes, there are several milestones and checkpoints throughout the project process. We begin with preliminary fact-finding to establish the project's scope and foundation. This is followed by base milestones, including client meetings to ensure alignment and address adjustments. During the project execution phase, we have milestones such as the completion of front-end development, UAT testing, and initiation of completion. These checkpoints provide confidence and updates to the client throughout the project timeline.

Using a cost-plus pricing approach, the costs associated with our services are determined based on the actual expenses incurred to meet each client’s needs and requirements, ensuring transparency and fairness without a profit-driven motive.

Our initial software services’ costs cover a comprehensive range of features and services. Any additional fees or charges, if applicable, are typically tailored to each client’s specific needs and requirements.